Complaints Policy

How to Raise a Concern

If you are unhappy with any part of your experience, email contact@hardmoneylenderssanfranciscogroup.com with your name, contact details, and a short description of the issue.

What Happens Next

We aim to acknowledge complaints within two business days and to respond fully as soon as we can.

If It Involves a Third Party

If your concern relates to an independent provider we referred you to, we will pass it on and help where we can.